Terms and Conditions
1. Introduction
Welcome to Chittlesoft Solutions Pvt. Ltd. (“Chittlesoft,” “we,” “our,” or “us”). By accessing our website at www.chittlesoft.com or engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
These Terms govern the use of our website and the provision of our creative design, content writing, video production, and related services.
2. Services
Chittlesoft provides creative design and content writing services including, but not limited to:
- Graphic design (social media posts, presentations, websites, logos, ad/GDN banners)
- Content writing (blogs, website content, ad copy, whitepapers, brand and event communication)
- Video production and vlog editing
- Infographic design
- Newsletter and emailer design and content
- CAD services
- Sales enablement and marketing collateral
- Video scripts
The specific scope, deliverables, timelines, and pricing for any project will be agreed upon separately through a project brief, proposal, or service agreement between Chittlesoft and the Client.
3. Acceptance of Terms
By submitting an enquiry, signing a proposal, making a payment, or otherwise engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.
If you are entering into these Terms on behalf of a company or organisation, you represent that you have the authority to bind that entity.
4. Client Responsibilities
To enable Chittlesoft to deliver work effectively, the Client agrees to:
- Provide accurate, complete, and timely briefs, brand guidelines, source files, and other required materials.
- Designate a primary point of contact for approvals and feedback.
- Provide feedback and approvals within the timelines agreed upon. Delays caused by the Client may affect delivery schedules, for which Chittlesoft will not be held responsible.
- Ensure that any materials, logos, images, or content supplied to Chittlesoft do not infringe upon the intellectual property rights of any third party.
5. Intellectual Property
5.1 Client Materials All materials, brand assets, and content provided by the Client remain the sole property of the Client. Chittlesoft will use these solely to deliver the agreed services.
5.2 Deliverables Upon receipt of full payment, Chittlesoft transfers ownership of the final deliverables to the Client for the agreed purpose. Chittlesoft retains the right to display completed work in its portfolio, case studies, and promotional materials unless the Client requests otherwise in writing.
5.3 Working Files Underlying working files, source files, templates, and proprietary frameworks developed by Chittlesoft remain the property of Chittlesoft, unless specifically included in the project agreement.
5.4 Pre-existing IP Any tools, processes, methodologies, or intellectual property developed by Chittlesoft prior to or independently of the engagement remain Chittlesoft’s exclusive property.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared in the course of the engagement and not to disclose it to third parties without prior written consent. This obligation survives the termination of any service agreement.
7. Revisions and Approvals
Unless otherwise specified in the project agreement, our services include a defined number of revision rounds. Additional revisions or changes in project scope beyond what was agreed may attract additional charges. Final approval by the Client constitutes acceptance of the deliverable.
8. Payments
- Payment terms will be outlined in the individual proposal or service agreement.
- Chittlesoft reserves the right to pause or withhold delivery of work in the event of outstanding payments.
- All fees are exclusive of applicable taxes (including GST as applicable under Indian law), which will be added to invoices where required.
- Payments made are non-refundable unless otherwise agreed in writing.
9. Cancellation and Termination
Either party may terminate an ongoing engagement by providing written notice as per the terms specified in the service agreement. In the event of termination:
- The Client will be invoiced for all work completed up to the date of termination.
- Any advance payments made will be adjusted against work completed; any balance owed to Chittlesoft remains payable.
- Chittlesoft will return any Client-owned materials upon request.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Chittlesoft shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the provision of services, even if advised of the possibility of such damages.
Chittlesoft’s total liability in connection with any project shall not exceed the total fees paid by the Client for that specific project.
11. Indemnification
The Client agrees to indemnify and hold harmless Chittlesoft, its directors, employees, and contractors from and against any claims, damages, losses, or expenses (including legal fees) arising from the Client’s breach of these Terms, misuse of deliverables, or infringement of third-party rights through materials provided by the Client.
12. Warranties and Disclaimers
Chittlesoft warrants that its services will be performed with reasonable skill and care. However, we do not guarantee specific business outcomes, results, or performance metrics arising from the use of our deliverables.
The website and its content are provided “as is” without warranties of any kind, express or implied.
13. Third-Party Content and Links
Our website may contain links to third-party websites. Chittlesoft is not responsible for the content, accuracy, or practices of any linked external sites. The inclusion of any link does not imply endorsement by Chittlesoft.
14. Force Majeure
Chittlesoft shall not be held liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, strikes, government actions, or internet disruptions.
15. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.
16. Amendments
Chittlesoft reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Continued use
of our website or services after such changes constitutes your acceptance of the updated Terms.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Chittlesoft Solutions Pvt. Ltd. 138/1 Avni Arcade, Marutrao Gaikwad Nagar, Aundh, Pune 411007 Phone: +91 20 4124 2593 Website: www.chittlesoft.com